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Region XIV ESC Head Start, as grantee for the Head Start Program in your area, expects all eligible 
children to receive the best possible Head Start services.

Head Start Administration has an open door policy and is willing to provide opportunity to any 
parent, community member, etc., to discuss issues, receive suggestions and discuss concerns 
regarding services to children and families in our Head Start program. Often, concerns or 
grievances can be resolved simply through asking questions and obtaining feedback. ESC 14 Head 
Start will respond to your questions at any time, or route you to the responsible party in charge 
of the area of concern.  To ensure that efficiency in this process is achieved, the Region XIV Head 
Start staff requests that all concerns or grievances regarding your Head Start center be voiced 
using the steps below:

1.           Discuss your concerns with your child’s teacher first, principal second, and 
superintendant if needed.  Please feel free to contact Lenora Peterson, Head Start Director, or 
other ESC staff member at Region 14 ESC Head Start at 325-675-8685, at any time to also discuss 
your concerns.

2.           If you then feel that your concern have not been addressed to your satisfaction, you 
may provide your center’s Policy Council Representative with a written statement of your concern or 
grievance.  The Policy Council Representative will forward a copy of the concern to Lenora 
Peterson, Region 14 ESC Head Start office at least 7 days prior to the next Policy Council meeting 
date, at the following address:

Region XIV ESC Head Start Attention:  Lenora Peterson 1850 Highway 351
Abilene, Texas  79601
325-675-8631 or 325-675-8685

3. The concern or grievance will be reviewed and a decision made at the next schedule meeting of 
the Policy Council. All parties involved in the grievance will receive writte notification of the 
Policy Council’s decision as soon as possible following that Policy Counci meeting.

4.           Parties affected by the Policy Council’s decision may, by written notification with 
cause appeal this decision by providing in writing, 7 days prior to the next Policy Council meetin 
their concerns for re-consideration by the Policy Council.  Decision reached at this secon Policy 
Council meeting will be final.

Suggestions or concerns can be voiced to ESC 14 Head Start Staff at any time face-to-face, by 
telephone, o by written communication. Region XIV ESC Head Start desires quality services for all 
Head Start childre and families.

This GRIEVANCE POLICY is made accessible to all parents and member of the community and will b 
posted in visible locations in each Head Start classroom.
ave read and understand the Grievance Policy & Procedure

Updated 3/2014-aa

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